IMPORTANT INFORMATION ABOUT VISAS A further modernisation of the visa service offered to customers applying for visas at the British Embassy Santiago has taken  place on 23 October 2008. From 23 October, all United Kingdom applications are processed by the British Consulate General New York under our new “Hub and Spoke” arrangement. Applicants will continue to lodge their applications on-line and arrange an appointment at the British Embassy Santiago to deposit their paper copy of their application form, passport, supporting documents and to have their fingerscans taken. From 23 October, each applicant should present their application form, passport, original supporting documents with copies, along, where possible, with English translations. Documents will then be forwarded to a new dedicated regional visa centre at the British Consulate General New York, where the application will be processed and a decision taken. Once the decision has been taken on whether a visa should be issued, an applicant's passport and documents will be returned to the British Embassy Santiago for collection by the applicant. Keep reading for further information.

 

 

 

 

 

 

 

 

 

 

 

 

HOW DO I APPLY FOR A VISA IN CHILE

Where can I get information?
The UK Border Agency and the British Embassy in Santiago work in partnership with a commercial organisation, WorldBridge.

You can find out whether you need a visa and how to apply through WorldBridge's website www.visainfoservices.com. WorldBridge also provides information through an e-mail and telephone enquiry service, the number is 56 2 570 8666 and the cost is US$ 13. All the information provided is supplied and approved by the UK Border Agency.

Do I have to pay?
There is a charge for using the phone service, but information from the website and by email is free of charge.

Where can I get advice?
WorldBridge and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for.   If you need help with your application or advice about the UK's immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner or legally qualified professionals regulated by designated professional bodies.  Their websites are:

Law Society of England and Wales
Law Society of Scotland
Law Society of Northern Ireland
Institute of Legal Executives

How do I submit my application?
You should submit your application through our online application service  at the Visa Section of the British Embassy; payment must be made online by credit card.  Applicants then need to visit the British Embassy in Santiago to deposit their paper copy of their application form, passport, supporting documents, and to have their fingerscans taken.

Who decides whether I will get a visa?
UK Border Agency staff will process and decide your visa application. WorldBridge and its staff play no part in the outcome of your visa application. They cannot influence it in any way.  If any member of staff employed by WorldBridge say they can influence your application, you should tell the British Embassy immediately.

Service standards - complaints and compliments
The UK Border Agency aims to offer a fair and professional service to all our customers.  We welcome feedback it helps us to see where we need to improve

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

• If you wish to complain about the service you received from the UK Border Agency at this Embassy, please address your complaint to the Entry Clearance Manager at Av. El Bosque 0125, Las Condes, Santiago or by e-mail to embsan@britemb.cl.

• If you wish to complain about the service you received from WorldBridge, you may submit it direct to their website or to the Entry Clearance Manager above.

IMPORTANT NOTICE: All payments should be made in cash.